Customer Care
Return & Refund Policy
60-Day Money-Back Guarantee
At Elixolve, customer satisfaction is our priority. We offer an unconditional 60-day money-back guarantee on your purchase.
If you are not completely satisfied with Elixolve Sleep Oral Strips for any reason, you may request a refund within 60 days from the date of delivery. No questions asked.
How to Request a Refund
To request a refund, please contact our customer support team at:
Email: support@elixolve.com
Please include:
- Order number
- Full name
- Email address used during purchase
Our support team will review your request and assist you with the refund process.
Refund Process
Once your refund request is approved, the refund will be issued to the original payment method used during checkout.
Please allow additional processing time depending on your bank, card issuer, or payment provider.
Return Address
If a product return is requested, please send the package to:
Elixolve
Manufactured for and Distributed by EUREKA E-SHOP LLC
6939 10th Street
Lubbock, TX 79416
United States
Please contact our support team before sending any return package to receive the correct instructions.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us at:
Email: support@elixolve.com
Include your order number and relevant details so we can provide the appropriate resolution.
Contact Us
For any questions regarding your order, refund, or this policy, please contact:
Elixolve
Manufactured for and Distributed by EUREKA E-SHOP LLC
21 S Main St, Unit 204
Cedar City, UT 84720
United States
Email: support@elixolve.com