Customer Care

Return & Refund Policy

60-Day Money-Back Guarantee

At Elixolve, customer satisfaction is our priority. We offer an unconditional 60-day money-back guarantee on your purchase.

If you are not completely satisfied with Elixolve Sleep Oral Strips for any reason, you may request a refund within 60 days from the date of delivery. No questions asked.

How to Request a Refund

To request a refund, please contact our customer support team at:

Email: support@elixolve.com

Please include:

  • Order number
  • Full name
  • Email address used during purchase

Our support team will review your request and assist you with the refund process.

Refund Process

Once your refund request is approved, the refund will be issued to the original payment method used during checkout.

Please allow additional processing time depending on your bank, card issuer, or payment provider.

Return Address

If a product return is requested, please send the package to:

Elixolve

Manufactured for and Distributed by EUREKA E-SHOP LLC

6939 10th Street

Lubbock, TX 79416

United States

Please contact our support team before sending any return package to receive the correct instructions.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us at:

Email: support@elixolve.com

Include your order number and relevant details so we can provide the appropriate resolution.

Contact Us

For any questions regarding your order, refund, or this policy, please contact:

Elixolve

Manufactured for and Distributed by EUREKA E-SHOP LLC

21 S Main St, Unit 204

Cedar City, UT 84720

United States

Email: support@elixolve.com